1. Data Controller
The data controller of this website (“Site”) is Zieno (or its affiliated company/person) and is responsible for the protection of users' personal data. The collection, processing and storage of user data are carried out within the framework of this policy.
2. What Data is Collected
Data provided by visitors and users may include the following:
Name, surname, e-mail address, phone number (in cases such as contact forms, order forms, membership, etc.)
Technical data such as IP address, device information, browser information, session/geographic data
Data obtained through cookies and similar tracking technologies
3. Data Collection Methods
Data:
During the user's interaction with the site (form filling, ordering, communication, membership, etc.)
Automatically during access to the site (via browser/device/cookie)
Through third-party service providers / analytical tools
can be summarized as.
4. Purposes and Legal Basis for Processing Data
The collected data may be processed for the following purposes:
Execution of order and product-service processes, customer service and support operations
Communication with the user (such as order confirmation, cargo tracking, information, campaigns / marketing)
Site performance, security, usage analysis and improvement (site optimization, analytics)
Fulfillment of legal obligations
These transactions are made on legal grounds such as the explicit consent of the person concerned, the performance of the contract or the legitimate interest of Zieno.
5. Data Sharing and Transfer
Personal data is not shared with legal obligations, service delivery, payment and cargo companies, suppliers, technical infrastructure providers, etc. without the explicit consent of the user. However
Shipping/payment services required for order and delivery processes
Site hosting, infrastructure, security, analysis, etc. service providers
Data may be transferred with third parties such as third parties only to the extent appropriate for the purpose and within the legal framework.
6. Cookie and Tracking Technologies
The Site may use cookies and similar tracking technologies to improve user experience and perform site analysis. These technologies may be used for the following purposes:
Site operation and security
Remembering user preferences (e.g. language selection, cart information)
Analysis and traffic tracking
Marketing and advertising
The user has the option to refuse or delete cookies through the browser settings. However, in this case the site may lose some of its functionality.
7. Data Security and Retention Period
Zieno implements the necessary technical and administrative measures to ensure that personal data is processed and protected in accordance with the law and good faith. These measures may include (but are not limited to) data access controls, encryption, access restrictions and regular data backup.
Data is retained for as long as the purpose for which it is processed continues, and deleted, anonymized or destroyed when the purpose no longer exists.
8. Rights of the User
The relevant users have the following rights (pursuant to the Personal Data Protection Law No. 6698):
Learn whether their personal data is being processed,
If processed, do not request information about it,
Learning the purpose and processing method of data,
Find out if data is transferred to third parties and, if so, to whom,
Request correction of erroneous data,
Request deletion or destruction of data,
Request anonymization of the data,
Object to the processing and request an evaluation of the objection in the presence of justified reasons,
Withdrawal of consent in transactions made with explicit consent. Personal Data Protection Authority+2Karanfiloglu Law and Mediation+2
These requests must be submitted by the user in writing to the company's official contact address.
9. Policy Changes
Zieno reserves the right to update this privacy policy as necessary. Updates take effect as soon as they are published on the site. Users are encouraged to periodically check this page.
10. Contact Information
For requests regarding personal data processing, erasure, access or other matters:
Email: info@zieno.com.tr
Address Yenibosna Merkez Mah. Mustu Sok. No:40-42A Bahçelievler, Istanbul